Nilachakra Social Foundation

Effective Date: [Insert Date]

We at Nilachakra Social Foundation deeply value the trust and support of our donors. Contributions help us fulfill our mission to [insert mission]. We strive to ensure that all donor transactions are handled with transparency and integrity.

1. Refund Eligibility

We understand that situations may arise where a refund request is necessary. Refunds may be granted under the following conditions:

• Duplicate Transactions: If a donor inadvertently makes multiple payments for the same donation.
• Technical Errors: If a technical issue results in an incorrect or unauthorized transaction.
• Fraudulent Transactions: If a donation was made without the donor's knowledge or consent.

2. Non-Refundable Contributions

• Donations made to specific projects, campaigns, or events where funds have already been allocated.
• Donations made in exchange for services, tickets, or products (unless otherwise specified).
• Recurring donations already processed before the cancellation request.

3. Requesting a Refund

To request a refund, please contact us via:

• Email: [Insert Contact Email]
• Phone: [Insert Contact Number]
• Office Address: [Insert Physical Address]

Include the following information for verification:

• Donor’s Name
• Contact Information
• Date of Donation
• Amount Donated
• Transaction ID or Receipt Number

All refund requests must be made within [7] days of the donation date.

4. Refund Process

• Upon verification and approval, refunds will be processed within [7] business days.
• Refunds will be made via the original payment method used by the donor.
• The donor will be notified via email once the refund has been processed.

5. Changes to Policy

Nilachakra Social Foundation reserves the right to modify this policy as needed. Any updates will be communicated via our website.